If you would like to return your piece, you may do so up to 14 days after receiving the item. Please note the customer is responsible for the cost of return shipping, as well as packing it safely for travel. We are happy to issue a refund upon receiving the item.
Please keep in mind that because our products are hand-made, some variations will occur between each piece. We recommend reading the dimensions and descriptions listed on our website carefully before ordering. For any other questions about returns or refunds, please contact us.
SHIPPING POLICY
For all domestic orders, we utilize UPS Ground. Most customers receive their orders 2-5 business days (Monday-Saturday) from the date of dispatch. These delivery time frames for ground service only apply to US addresses within the contiguous 48 states.
EXPEDITED SHIPPING
If you need your item in a hurry, we will do our best to expedite it if we have the item on hand. Please contact us, and we will do our best to accommodate you. We also provide domestic express service through UPS 2-day, 3-day, and standard next day delivery.
LOST PACKAGES
If your package gets lost in transit, we will do everything we possibly can to assist you in locating it. Please note that we cannot be held responsible for lost or stolen packages.
